‘Service on Wheels’ is a
first-of-its-kind initiative in the Indian luxury car industry, which is highly
customer-centric and tailor-made for the Indian market. This concept is a
result of the Business Innovation project which is conceptualised by the
employees of Mercedes-Benz India. It was launched by Roland Folger, Managing
Director & CEO and Santosh Iyer, Vice President-Customer Service, Retail
Training and Corporate Affairs, Mercedes-Benz India in the key market of
Amritsar, Punjab. The Phase I of ‘Service on Wheels’ will travel to 15
different Tier 2 and Tier 3 markets undertaking service related requirements of
customers in the remaining months of the 2018.
The ‘Service on Wheels’ truck
will carry out first free inspection, Service A and Service B. This includes:
• Vehicle health check-up
using Xentry
• Functional checks of vehicle
interior and exterior system
• Checks for leakages and
damages to the vehicle and in the engine compartment
• Check the correctness of oil
and fluids
• Checking the health of tyres
• Checking and adjusting
coolant levels
• Oil and oil filter
replacement
• Checking the poly V-belt
• Replacement of the dust
filters
• Checking the condition of
the axle, axle joints, suspension struts and springs.