General Motors is on a recall mission. But this one is being done voluntarily and as the company says, “As part of its commitment to quality and satisfying its customers”, General Motors India announced that it is voluntarily recalling 155,000 units of Chevrolet Spark, Beat and Enjoy manufactured between 2007 and 2014 to address a potential safety recall for a remote keyless entry accessory issue.
The company is notifying customers individually about the recall and also, how and when to bring in their vehicles for inspection and correction. Alternatively, customers can also contact their nearest Chevrolet dealership and schedule an appointment for vehicle inspection and correction. The affected vehicles will be repaired free of charge at GMI’s 257 service centres across the country
“Quality is our highest priority and we are committed to putting customers at the centre of everything we do,” said Arvind Saxena, President and Managing Director, General Motors India. “If there is a potential issue, we ensure that it is corrected as soon as possible as part of our complete commitment to customer satisfaction,” he said.
But it was little before Saxena came in as the GM India bossman that the company had recalled its faulty Tavera vehicles built in India. The company at that time had recalled 1.14 lakh Tavera vehicles built from 2005 to 2013 in India. The matter was not an incident of a mere recall, rather it was a controversy that saw several heads of senior GM officials rolling, some of them who had at that point of time been posted at other global GM centres.
General Motors in the US, however, has had to deal with another recall of alarming proportion which was a result of faulty switches and which had led to several deaths over several years. On the last count it is learnt that the death toll from faulty ignition switches in General Motors’ small cars has risen to 121. Huge compensation was offered to the victims’ families by attorney Kenneth Feinberg, who was hired by GM last year.
GM recalled 2.6 million of the cars last year, but acknowledged it knew about the switch problems for more than a decade.
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