The 2015 India Original
Equipment Tyre Customer Satisfaction Index (TCSI) Study went in favour of JK
Tyres which was got the Highest Customer Satisfaction with Original Tyres. In
the 2015 India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI)
Study, the Highest in Dealer Satisfaction with Automotive Manufacturers (two
consecutive years) went to Toyota
2015 INDIA VEHICLE DEPENDABILITY STUDY
• Most Dependable Compact Car—Maruti Suzuki Alto
• Most Dependable Upper
Compact Car—Honda Brio
• Most Dependable Premium
Compact Car—Volkswagen Polo
• Most Dependable Entry
Midsize Car—Toyota Etios
• Most Dependable Midsize Car—Honda City
• Most Dependable MUV/ MPV, in
a tie—Maruti Suzuki Ertiga
• Most Dependable MUV/ MPV, in
a tie (eight consecutive years)—Toyota
Innova
• Most Dependable SUV—Mahindra Scorpio
2015 INDIA SALES SATISFACTION INDEX (SSI) STUDY
• Highest in Sales
Satisfaction among Mass Market Brands, in a tie—Mahindra
• Highest in Sales
Satisfaction among Mass Market Brands, in a tie (two consecutive years)— Toyota
• Highest in Sales
Satisfaction among Luxury Brands—Audi
2015 INDIA CUSTOMER SERVICE INDEX (CSI) STUDY
• Highest in Customer
Satisfaction with After-Sales Service among Mass Market Brands (15 consecutive
years)—Maruti Suzuki
• Highest in Customer
Satisfaction with After-Sales Service among Luxury Brands (two consecutive
years)—Mercedes-Benz
2015 INDIA INITIAL QUALITY STUDY (IQS)
• Best Entry Compact Car in
Initial Quality—Hyundai Eon
• Best Compact Car in Initial
Quality (two consecutive years)—Hyundai
i10
• Best Upper Compact Car in
Initial Quality (three consecutive years)—Honda
Brio
• Best Premium Compact Car in
Initial Quality—Hyundai Elite i20/ Active
• Best Entry Midsize Car in
Initial Quality—Toyota Etios
• Best Midsize Car in Initial
Quality—Honda City
• Best MUV/ MPV in Initial
Quality (11 consecutive years)—Toyota
Innova
• Best SUV in Initial Quality
(two consecutive years)—Ford EcoSport
2015 INDIA AUTOMOTIVE PERFORMANCE, EXECUTION
AND LAYOUT (APEAL) STUDY
• Most Appealing Entry Compact
Car (two consecutive years)—Hyundai Eon
• Most Appealing Compact Car
(two consecutive years)—Hyundai i10
•Most Appealing Upper Compact
Car—Toyota Etios Liva/ Cross
• Most Appealing Premium
Compact Car—Hyundai Elite i20/ Active
• Most Appealing Entry Midsize
Car—Toyota Etios
• Most Appealing Midsize Car—Volkswagen Vento
• Most Appealing MUV/ MPV
(nine consecutive years)—Toyota Innova
• Most Appealing SUV—Mahindra XUV 500